MNPC Complaints Procedure
The MNPC teachers and staff are committed to ensuring that your retreat experience with MNPC is as supportive and beneficial as possible. We welcome your feedback in order to help us improve the service we offer to participants. General feedback and suggestions may be offered via the Feedback Forms, which are available at the end of the retreat.
If there is any aspect of the service you receive that you consider unsatisfactory please bring this to our attention as soon as possible, and we will attempt to address it. If we are not able to resolve the situation to your satisfaction, you may bring a formal complaint which will be dealt with on a confidential basis and should be made in writing or by email to:
Your complaint will be acknowledged, and you will be informed as to when you can expect a response – usually within 28 days.
In some cases the need for investigation or disciplinary procedures may require some time and you will be informed of the expected timeline. When the Director has completed their investigation, you will be informed as to the outcome.
If you are not satisfied with the Director’s investigation and determination of your complaint, you may appeal to an independent panel.
If the complaint concerns a breach of the ethical guidelines for teachers and staff, it may be necessary to involve the Ethical Ombudsperson; an independent individual available to support the hearing and resolution of complaints regarding ethical issues.